Return / Exchange Policy
If you are not satisfied for any reason with your purchase, we will refund or exchange unopened and unused items within 30 days from the date your items were delivered. Any opened items will be subject to a 15% restocking fee. Shipping fees will not be reimbursed. Customers are responsible for all outbound and return shipping costs. Exceptions to this policy will be made for defective items only. In the event of defective merchandise, or a shipment of the wrong item, SBA Baits will reimburse the customer for the cost of shipping the merchandise back.
Please keep all packaging materials, products with damaged of missing packaging will not be accepted for returns or exchanges.
Any items returned within 30 days must have original tags attached and be in new condition. We cannot accept worn, washed, or damaged items (including stains or odor) for return or exchange.
When you receive your order, the contact information of SBA Baits will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information. We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier. All returns need to be shipped to:
Po Box 97
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact SBA Baits immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
Your refund will be issued to the same credit/debit card you used for the original purchase within 3-5 business days minus a 15% restocking fee if applicable (see return policy above).
Order Questions or Changes
If you have placed an order via SBA Bait’s website recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.